FAQs

Q: Will Fix-A-Floor work if I have heated floors?

A: Yes! We have customers using Fix-A-Floor with heated floor elements all the time with no problems. Keep heating element off before, during & for 48 hours after applying. 

Q: Some of my grout is missing or completely gone? How can I use Fix-A-Floor?

A: If bits and pieces of grout are missing here and there around the problem area, just go ahead and Drill & Fill, the adhesive will actually help to re-bond the bits that are cracking and loose. If your grout is completely gone we recommend lightly regrouting the area allow to dry and then Drill & Fill! 

Q: Can I use Fix-A-Floor to fix my entire floor or just a small area?

A: Fix-A-Floor works great on all size problem areas from 1 tile to the whole entire floor! Works on all types of Tile, Marble Stone & Loose Wood floors too! 

Q: Can I use Fix-A-Floor outside on my patio or deck?

A: Yes! Fix-A-Floor works beautifully on interior and exterior applications. 

Q: Can I use Fix-A-Floor in my shower or Pool?

A: No! Fix-A-Floor is not recommended for areas exposed to excessive moisture. 

Q: Is Fix-A-Floor Safe?

A: Yes! Fix-A-Floor is a non-toxic, non-flammable and Eco-Friendly water based adhesive. 

Q: Can I use Fix-A-Floor on my creaky wood floors?

A: Definitely! Fix-A-Floor works great on creaky, squeaky wood floors and laminate too! 

Q: Can I use Fix-A-Floor to re glue a tile that is off the floor?

A: Yes, simply vacuum up any loose particles, squeeze Fix-A-Floor onto the floor where the tile was and press the tile back down onto the floor, place weight and allow to dry for 24 hrs. Tile or wood will be rebonded! 

Q: Do I have to place buckets of water on my floor after I Drill & Fill?

A: It is recommended you place some kind of weight on the area to aid in curing and to be sure no excess adhesive is trapped under your floor before regrouting. It is not mandatory. 

Q: What if I don’t see the adhesive coming up out of the other holes?

A: While filling Fix-A-Floor will usually come up and out of the other drilled holes. If this does not happen move to another hole and continue to fill, the adhesive is still traveling under the floor. If you see the adhesive coming back up out of the hole you are filling, be sure you are NOT pressing the tip of the tube down onto the subfloor. If you are still having trouble send us an email with your contact details at info@bacebrands.com

Q: Where can I buy Fix-A-Floor in my area?

A: Fix-A-Floor is available to purchase online through our website, www.fixafloorsa.co.za and www.takealot.com. It is also now available in store at Chamberlains’ Mega Stores, find us in the tile adhesive isle or the wood flooring section! Just ask for Fix-a-Floor by name.

Q: What is the shelf life of Fix-A-Floor?

A: Fix-A-Floor should last at least 2 years UN-opened and kept from freezing before use. 

Q: What if the adhesive is clumpy or not flowing out of the tube properly?

A: The adhesive in the tube has frozen either in transit during the cold winter months this can happen. Simply contact us for a replacement. 

Q: How much is shipping?

A: Shipping within South Africa is FREE for any amount you wish to buy and arrives via The Courier Guy within 2-3 days in main centers! Outlying centers can expect to wait 2-5 days for delivery.

Q: Do you ship outside the USA?

A: Please contact us at info@bacebrands.com for shipping options outside of South Africa.

Q: Can I return un-used/un-opened tubes if I ordered too much?

A: Yes! Simply send all returns of UN-opened, non-damaged Fix-A-Floor to us with your order# if you have not used it within 60 days to:

BACE Brands

183 Arkansas Avenue

Berario

Randburg

2195

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